• La IE en la Empresa: su aporte y valor
• Efectividad Organizacional
• Equipos de Trabajo
• Aplicación de Programas de IE en el Trabajo
• Ventas
• Varios

La IE en la Empresa: su aporte y valor

• Orme, G. & Germond, S. (2002). Emotional Intelligence in Changing Times. Competency and Emotional Intelligence. Vol. 9, Nº 2. p. 22-27. http://www.eiuk.com/docs/Comp 9.2 pp.22-27 (EQ).pdf.

• Alcacíbar, J.C. (2002). Inteligencia emocional en la empresa. Universidad de Concepción. Apsique.http://www.aloja.cl/pdf/emocion.pdf.

• Cortese, A. (2001). La Inteligencia Emocional en la Empresa. Ser Humano y Trabajo. http://www.sht.com.ar/archivo/liderazgo/inteligencia.htm.

• Bolívar, C. (2001). Persona, empresa y sociedad: hacia un nuevo modelo desde la inteligencia emocional. Ser Humano y Trabajo. http://www.sht.com.ar/archivo/liderazgo/modelo.htm.

• Boyatzis, R.E., Goleman, D. & Rhee, K.S. (2000). Clustering Competence in Emotional Intelligence: insights from the Emotional Competence Inventory (ECI). En R. Bar-On & J.D.A. Parker (Eds.). The Handbook of Emotional Intelligence. San Francisco: Jossey-Bass. p. 343-362. http://www.eiconsortium.org/research/eci_acticle.pdf.

• Orme, G. (2000). The world of emotional intelligence. Competency and Emotional Intelligence. Vol. 7, N° 3. p. 23-27.

• Higgs, M. & Dulewicz, V. (2000). Emotional Intelligence: the way forward. Competency and Emotional Intelligence. Vol. 7, N° 3. p. 19-22.

• Schartz, T. (sf). How do you feel? (on EI). FastCompany.com. Issue 35. p. 296. http://www.fastcompany.com/online/35/emotion.html.

• Abraham, R. (1999). Emotional intelligence in organizations: A conceptualization. Genetic, Social, and General Psychology Monographs. Vol. 125, N° 2. p. 209-224.

• Murray, B. (1998). Does ‘emotional intelligence’ matter in the workplace? APA Monitor on Psychology. Vol. 29, N° 7. http://www.apa.org/monitor/jul98/emot.html.

• Multi Health Systems (1998). Emotional intelligence more important than IQ for Work Success. Multi Health Systems. http://eqi.mhs.com/press1.htm.

• Cherniss, C., Goleman, D., Emmerling, R., Cowan, K. & Adler, M. (1998). Bringing Emotional Intelligence to the Workplace: A Technical Report. Consortium for Research on Emotional Intelligence. http://www.eiconsortium.org/research/technical_report.htm.

• Cherniss, C. (1998). The Business Case for Emotional Intelligence. Consortium for Research on Emotional Intelligence.http://www.eiconsortium.org/research/business_case_for_ei.htm.

• Ralston, F. (1995). Hidden Dynamics: How Emotions Affect Business Performance & How You Can Harness Their Power for Positive Results. Extracto: "Emotional Literacy in Business". Feel.org. http://www.feel.org/articles/ralston.html.

• Rock, M.E. (1999). The 90% Factor. Emotional Intelligence and the New Workplace. CanadaOne Magazine. http://www.canadaone.com/magazine/eq050198.html.

• Rock, M.E. (1999). The Rigth Stuff (Part 1 of 5). (On EI). CanadaOne Magazine. http://www.canadaone.com/magazine/eq071398.html.

• Rock, M.E. (1999). Take charge of yourself (Part 2 of 5). (On EI). CanadaOne Magazine. http://www.canadaone.com/magazine/eq071398.html.

• Rock, M.E. (1999). I count - I count you! (Part 3 of 5). (On EI). CanadaOne Magazine. http://www.canadaone.com/magazine/eq090198.html.

• Rock, M.E. (1999). Stress EQ and Unstress you! (Part 4 of 5). (On EI). CanadaOne Magazine. http://www.canadaone.com/magazine/eq100198.html.

• Rock, M.E. (1999). It's all in how you see it! (Part 5 of 5). (On EI). CanadaOne Magazine. http://www.canadaone.om/magazine/eq071398.html.

• Caruso, D.R. (1999). Applying the Ability Model of Emotional Intelligence to the World of Work. http://www.cjwolfe.com/article.doc.

• Menhart, S.F. (1998). Emotional Intelligence: An Alternative Explanation of Career Success. Development of a Multi-Componential Theory of Emotional Intelligence and its relationship to Interview Outcomes. [Abstract] University of South Florida. Recuperado de la Base de Datos ProQuest, CD-ROM. [Local abstract].

• Quebbeman, A.J. & Rozell, E.J. (2001). Emotional intelligence and dispositional affectivity as moderators of workplace aggression: The impact on behavior choice. Human Resource Management Review. Vol. 12, N° 1. p. 125-143.

• Spencer, L. (2001). The economic value of emotional intelligence competencies and EIC-based HR programs. En C. Cherniss & D. Goleman (Ed.). The Emotional Intelligent Organizations: How to Select For, Measure and Improve Emotional Intelligence in Individuals, Groups, and Organizations. San Francisco: Jossey-Bass.
  Chapter Four: http://www.eiconsortium.org/research/economic_value_of_ei.pdf.

• Harmon, P. (2000). Emotional Intelligence: Another Managerial Fad, or a skill to Leverage? Center for Quality of Management Journal. Vol. 9, N° 1. p. 43-51. http://cqmextra.cqm.org/cqmjournal.nsf/reprints/rp11400.

• Jordan, P. (2000). A meta-analysis of emotional intelligence: Contribution to performance or managerial fad? Paper presented at the Australia and New Zealand Academy of Management Conference, Sydney, Diciembre.

• Cherniss, C. (1999). The Business Case for Emotional Intelligence. Consortium for Research on Emotional Intelligence in Organizations.
  http://www.eiconsortium.org/research/business_case_for_ei.htm. o http://www.eiconsortium.org/research/business_case_for_ei.pdf.

• Kierstead, J. (1999). Human Resource Management Trends and Issues: Emotional Intelligence (EI) in the Workplace. Public Service Commission of Canada. http://www.psc-cfp.gc.ca/research/personnel/ei_e.htm.

Efectividad Organizacional

• Orme, G. & Bar-On, R. (2002). The contribution of emotional intelligence to individual and organisational effectiveness. Competency & Emotional Intelligence. Vol. 9, N° 4. p. 23-28.

• Tischler, L., Biberman, J. & McKeage, R. (2002). Linking emotional intelligence, spirituality and workplace performance. Journal of Managerial Psychology. Vol. 17, N° 3. p. 203-218. [Download Local Version].

• Kultanen, T. (2001). Emotional Intelligence in Superior Knowledge Work. Paper presented at the Telework 2001 Academic workshop, The 8^th European Assembly on New Ways to Work. http://www.telework2001.fi/Kultanen.pdf.

• Caruso, D. (2002). Emotionally-intelligent working. http://www.eiuk.com/emotintwork.htm. Ei(UK) Limited.

• Boyatzis, R.E & Van Oosten, E. (2002). Developing Emotionally Intelligent Organizations. En R. Millar (Ed.). International Executive Development Programmes (7^th Edition). London: Kogan Page Publishers. Disponible en la WWW http://www.eiconsortium.org/research/developing_emotionally_intelligent_organizations.htm.

• Robins, S. (2002). A consultant's guide to understanding and promoting emotional intelligence in the workplace. En R. Lowman (Ed.). Handbook of Organizational Consulting Psychology. John Wiley & Sons, Inc. http://www.wisdomtherapy.com/Papers/Emotional%20Intelligence%20Consulting.htm. [29 de julio de 2003].

• Orme, G. & BarOn, R (2002). The Contribution of Emotional Intelligence to Organisational Effectiveness. Competency and Emotional Intelligence. Vol. 9, Nº 4. p. 23-28. http://www.eiuk.com/docs/Competency pp.23-28 bg.pdf.

• Cherniss. C. (2001). Emotional Intelligence and Organizational Effectiveness. En C. Cherniss & D. Goleman (Eds.). The Emotionally Intelligent Workplace: How to Select For, Measure, and Improve Emotional Intelligence in Individuals, Groups, and Organizations. San Francisco: Jossey-Bass. p. http://www.eiconsortium.org/emotionally_intelligent_workplace.htm. o http://media.wiley.com/product_data/excerpt/02/07879569/0787956902.pdf.

• Vargas, R. (2000). Efectividad Personal y Organizacional e Inteligencia Emocional. Monografias.com. http://www.monografias.com/trabajos4/efectiv/efectiv.shtml.

• Bagshaw, M. (2000). Emotional intelligence - training people to be effective so they can be effective. Industrial and Commercial Training. Vol. 32, N° 2.

• Langley, A. (2000). Emotional intelligence - a new evaluation for management developmment? Career Development International. Vol. 5, N° 3.

• Ayers, D. & Stone, B. (1999). Extension organization of the future: linking emotional intelligence and core competencies. Journal of Extension. Vol. 37, N° 6. http://www.joe.org/joe/1999december/iw4.html.

• Johnson, P.R. & Indvik, J. (1999). Organizational benefits of having emotionally intelligent managers and employees. Journal of Workplace Learning. Vol. 11, N° 3. p. 84-88.

• Graves, J. (1999). Emotional Intelligence and Cognitive Ability. Predicting Performance in Job Simulated Activities. California School of Professional Psychology, San Diego, USA. [Local Abstract].

Equipos de Trabajo

• Druskat, V.U. & Wolff, S.B. (2001). Building the Emotional Intelligence of Groups. Harvard Business Review, March 2001. http://www.wiredcottages.com/leadership/buildingtheeiofgroups.htm. http://blue.butler.edu/~dluechau/articles/druskatteameq.pdf.

• Luca, J. & Tarricone, P. (2001). Does emotional intelligence affect successful teamwork? Edith Cowan University, Australia. http://www.medfac.unimelb.edu.au/Ascilite2001/pdf/papers/lucaj.pdf.

Aplicación de Programas de IE en el Trabajo

• Orme, G. (2001). Applying Emotional Intelligence to Business Solutions and Success. (A report on some of the themes from the international conference: "Applying emotional intelligence to business solutions and success", held by Multi Health Systems, 9 and 10 August 2001, Toronto, Canada). http://www.eiuk.com/emotintbus.htm.

• Salovey, P. (2001). Applied Emotional Intelligence to Became Healthy, Wealthy, and Wise. En J. Ciarrochi, J.P. Forgas & J.D. Mayer (Eds.). Emotional Intelligence in Everyday Life: A Scientific Inquiry. Filadelfia: Psychology Press/Taylor & Francis Group. p. 168-184.

• Sala, F. (2001). Do Programs Designed to increase Emotional Intelligence at Work-Work? Consortium for Research on Emotional Intelligence. http://www.eiconsortium.org/research/do_ei_programs_work.htm.

• Orme, G. & Cannon, K (2001). Everything you wanted to know about implementing an EQ programme – 4: Assuring the highest standards. Competency and Emotional Intelligence.Vol. 8, Nº º 4. p. 19-24. http://www.eiuk.com/docs/4 - implement.pdf.

• Orme, G. & Cannon, K (2001). Everything you wanted to know about implementing an EQ programme – 3: Taking the show on the road. Competency and Emotional Intelligence.Vol 8, Nº 3. p. 17-24. http://www.eiuk.com/docs/Comp 8_3 pp.17-24.pdf.

• Orme, G. & Cannon, K (2000). Everything you wanted to know about implementing an EQ programme – 2: Design. Competency and Emotional Intelligence.Vol. 8, Nº 2. p. 18-25. http://www.eiuk.com/docs/Comp 8_2 pp.18-25.pdf.

• Orme, G. & Cannon, K (2000). Everything you wanted to know about implementing an EQ programme – 1: getting started. Competency and Emotional Intelligence.Vol. 8, Nº 1. p. 19-24. http://www.eiuk.com/docs/Article 1 - Getting Started - Autumn 2000.doc.

Ventas

• Sjöberg, L. & Littorin, P. (2003). Emotional intelligence, personality and sales performance. Center for Economic Psychology – Stockholm School of Economics, Sweden. http://swoba.hhs.se/hastba/papers/hastba2003_008.pdf.

• Sutrgeon, J. (2001). Get Smart. How to create a sales edge by using the six competencies of emotional intelligence. SellingPower.com, January/February 2001 http://www.qmetricseq.com/Get_Smart.pdf.

• Sojka, J.Z. & Deeter-Schmelz, D.R.(2000). Enhancing the Emotional Intelligence of Salespeople. Mid-American Journal of Business. Vol. 17, N° 1.

• Handley, R. (1998). Emotional Intelligence and Sales Success. EQUniversity.com. http://www.equniversity.com/DesktopModules/ViewDocument.aspx?DocumentID=519. [Local Abstract].

• Mehnert, W. (1998). Developing Emotional Intelligence in sales. Strategic Learning. http://www.strategiclearning.com/DevEmotInt.html.

• Sitarenios, G. (sf). Emotional Intelligence in the Prediction of Sales Success in the Finance Industry. Toronto, Canada: Multi-Health Systems. http://eqi.mhs.com/EQresearch1Updated.htm. [Local Abstract].

Varios relativos al área laboral

• Møller, C. & Powell, S. (2001). Emotional Intelligence and the challenges of quality management today.Leadership & Organization Development Journal. Vol. 27, N° 7. P.341-344.

• Sjöberg, L. (2001). Emotional Intelligence measured in a highly competitive testing situation. Center for Economic Psychology – Stockholm School of Economics, Sweden. http://swoba.hhs.se/hastba/papers/hastba2001_013.pdf.

• Rozeil, E.j., Pettijohn, Ch.E. & Parker, R.S. (2001). An empirical evaluation of emotional intelligence. The impact on management development. Journal of Managerial Development. Vol. 21, N° 4. p. 272-289.

• Bar-On, R., Brown J.M., Kirkcaldy, B.D. & Thomé, E.P. (2000). Emotional expression and implications for occupational stress: an application of the Emotional Quotient Inventory (EQ-i). [Abstract] Personality and Individual Differences. Vol. 28, N° 6, p. 1107-1118. Recuperado de la Base de Datos online de IngentaJournals http://www.ingenta.com/journals/browse/bpl/psci. [Local Abstract].

• Sitarenios, G. & Handley, R. (2000). Emotional Intelligence in the Prediction of Placement Success in Malcolm Baldrige Quality Award Winning Corporation. EQUniversity.com. http://www.equniversity.com/DesktopModules/ViewDocument.aspx?DocumentID=520.

• Salinas, O.J. (2000). El nuevo "mapa emocional": Inteligencia Emocional y Curriculum Vitae. Gestiopolis.com.http://www.gestiopolis.com/canales/derrhh/articulos/13/hvemocional.htm.

• Abraham, R. (2000). The role of job control as a moderator of emotional dissonance and emotional intelligence – outcome relationships. The Journal of Psychology. Vol. 134, N° 2. p. 169-184.

• Sheehan, M. (1999). Workplace bullying: responding with some emotional intelligence. European Journal of Marketing. Vol. 20, N° 1/2.

• Jae, J. H. (1997). Emotional intelligence and cognitive ability as predictors of job performance in the banking sector. University of Manila. Unpublished Master's Thesis. [Local Abstract].
  [Originally cited by Stein (1997). Emotional Quotient and Work Success. Pro Philes. Previously available at: http://www.pro-philes.com/reasearchWORK.htm.]